Happy to help.

Please try these steps first:

1. Check whether updates are available for the app and your device’s operating system.
2. Close the app completely and restart your device.
3. Close other apps running in the background, then open the app again.
4. If the problem persists, reinstall the app. Please note that this may delete locally stored progress, recordings or other app data.
5. If the app still crashes, please tell us the app name, device model, operating system version and, as precisely as possible, when the crash occurs.

First check the media volume and make sure the device is not muted. On an iPhone or iPad, open Control Centre and check the volume and silent mode. If your device has a side switch, check its position as well.

Also make sure the sound is not being sent to Bluetooth headphones or an external speaker. On Android devices, check the media volume in the sound settings.

Downloads and installations are managed by the Apple App Store or Google Play. Please try these steps first:

1. Check that your internet connection is stable and that the device has enough free storage.
2. Check that you are signed in to the store with the correct Apple or Google account and that this account purchased or previously downloaded the app.
3. Check whether an operating system update is available.
4. Restart the device and try the download again.
5. If an incomplete installation is already shown, remove it and download the app again from the store.

Apple App Store Support Google Play Support

Please note: deleting an app may also delete locally stored progress, recordings or other app data.

iPhone and iPad: Touch and hold the app icon, choose “Remove App”, then “Delete App”. To reinstall it, open the App Store, tap your profile picture and find the app in your apps or purchase history.

Android: Touch and hold the app icon and choose “Uninstall”. To reinstall it, open Google Play, tap the profile icon, choose “Manage apps & device” and then “Manage”. Previous downloads are listed under “Not installed”.

Apple: Redownload apps Google Play: Reinstall apps

A deleted app can normally be installed again without buying it a second time.

1. Sign in to the App Store or Google Play with the same account that was used for the original purchase.
2. Open the list of previously downloaded or purchased apps.
3. Find the app and tap “Download”, “Install” or the cloud icon.
4. If the app contains in-app purchases, use “Restore purchases” afterwards when that option is available.

No. As long as you use the same Apple or Google account that purchased the app, reinstalling it will not be charged again. The app must still be available in the relevant store and compatible with your device.

In-app purchases may not load automatically. Use “Restore purchases” when the app offers that option. Purchases cannot be transferred between the Apple App Store and Google Play.

Apple: Restore in-app purchases Google Play: Reinstall apps Apple App Store Support Google Play Support

First check your internet connection and sign in with the same Apple or Google account that was used for the original in-app purchase. Purchases cannot be transferred between the Apple App Store and Google Play.

Then use “Restore purchases” in the app when that option is available. If the content is still missing, restart the device. Reinstalling should be a last resort because it may delete locally stored progress, recordings or other app data.

If the purchase is still not recognised, please contact the support team for the store through which it was purchased.

Apple: Restore in-app purchases Apple App Store Support Google Play Support

Refunds are reviewed and processed directly by the Apple App Store or Google Play. As the app developer, we cannot view or refund the payment ourselves. Please contact the support team for the store through which the purchase was made.

Apple: Request a refund Google Play: Request a refund

First check that Apple Family Sharing or Google Play Family Library is set up completely. Also make sure the correct store accounts are being used on all devices and that the original purchase was made with an account in the family group.

If the app or purchase still cannot be shared, please contact the relevant store’s support team. Apple or Google manages the family group and the sharing of store purchases.

Apple: Find shared apps and content Google Play: Family Library

Apple App Store: Open the App Store, tap your profile picture, then choose “Redeem Gift Card or Code”.

Google Play: Open Google Play, tap the profile icon, choose “Payments & subscriptions”, then “Redeem code”. Some promotional codes can also be entered during checkout.

The original iPad and iPhone editions of “Nighty Night” were sold as separate apps. The iPhone edition and its in-app purchases therefore had to be purchased separately. First check that both devices use the same Apple Account. If you are unsure, contact us and include the exact name of the installed app.

No. Tap “Restore purchases” on the “More animals” screen. Your previously purchased animals should then become available again. Make sure you are signed in with the same Apple Account that was used for the original purchase.

The singing snowman is part of the special Christmas edition of “Nighty Night” and appears seasonally in November.

The app needs access to the microphone. On an iPhone or iPad, open Settings, find “Little Fox Nursery Rhymes” and enable the microphone. You can also find this permission under “Privacy & Security” and “Microphone”.

Then check the media volume and restart the app.